Home / Contact Us
1 Joo Koon Circle
#13-01 FairPrice Hub
Singapore 629117
Full name*
Contact number*
Email*
Type of Enquiry* Customer FeedbackCorporate Sales & AdvertisingMedia EnquiryPartnership Enquiry For leasing opportunities, please use this link instead.
How can we help?* Select a topicComplimentGeneral EnquiryFood PreparationHygiene IssuesPricingPolicy / RegulationsService IssuesPayment via FairPrice AppKopitiam CardWang Loyalty ProgrammeOther FeedbackSuggestion
Please select a topic* AmbienceFood QualityHygieneService
Share more details with us
Name of outlet/location*
Any specific stall?
Date of visit*
Time of visit*
Name of Staff
Tell us more*
Your words of appreciation will spur our staff to do better. Thank you for penning this and we will convey your kind words to the staff or department concerned.
Upload relevant images
Please select a topic* Lost and FoundOperating HoursPromotionsOthers
For urgent Lost & Found matters, please approach the outlet directly for immediate assistance.
Name of outlet/location
In order for us to assist in a timely manner, it'd be helpful if you could attach a copy of the EDM on the campaign/promotion that you wish to inquire.
Please select a topic* Food QualityMissing / Incorrect IngredientsServing PortionPackaging / SpillageOthers
Please provide a brief description of the food (texture, taste, appearance etc) and upload photos of the food/packaging and the receipt.
Upload relevant images*
Please select a topic* Table / Premise CleanlinessBirds / PestsCutleries
Please upload photos of the reported matter.
Please select a topic* Incorrect PricingMenu Price
Please upload photos of the food and the receipt. For concessionary meal, please let us know if there was any display of green or red tag. It'd be helpful to provide a brief description of the staff who served you (eg. gender, appearance, wear glasses etc).
Please select a topic* Return of TraysSafe Distancing
Please select a topic* Staff AttitudeLong Waiting TimeIssuance of HPB QR Code
Please upload a copy of your receipt.
Please provide a brief staff description (eg. gender, appearance, wear glasses etc) and details of the incident eg. specific remarks or gestures.
Please select a topic* App IssuesLinkpoints IssueGeneral FeedbackPayment Issues
Please upload a screenshot of the error message that you encountered.
Upload relevant images Please upload a screenshot of the error message that you encountered.
Upload relevant images* Please upload a screenshot of the error message that you encountered.
Please select a topic* Refund MattersLinking to FairPrice App
Please provide us with the 16 digit Kopitiam Card number.
Use FairPrice App to pay for your meals and earn Linkpoints. Click here to learn how to connect your FairPrice account to your Link Account. If you face linking issues, please upload a screenshot of the error message that you encountered.
Please select a topic* Update Personal ParticularsExpired CardIncorrect PricingRenewal StatusSystem IssueRejection of CardOthers
Date of visit
Time of visit
To protect your account, please update your particulars via rewards.wangcafe.com. Should you face an issue with the update, please provide your date of birth and gender and upload a screenshot of the error message that you encountered.
Please visit any Heavenly Wang outlet for assistance on the top-up to your card so as to reactivate the expired value. Otherwise, the remaining value will be forefeited once the card has expired.
Please select a topic* Incident ReportingMaintenance / Facilities
Suggestions will be shared with the relevant department(s) and we'll contact you only if we require more information.
Feedback submitted!
Thank you for getting in touch with FairPrice Group. Your words of appreciation will be shared with the staff/department concerned.