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Kopitiam Investment Pte Ltd

1 Joo Koon Circle

#13-01 FairPrice Hub

Singapore 629117








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    Your words of appreciation will spur our staff to do better. Thank you for penning this and we will convey your kind words to the staff or department concerned.



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    For urgent Lost & Found matters, please approach the outlet directly for immediate assistance.




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    In order for us to assist in a timely manner, it'd be helpful if you could attach a copy of the EDM on the campaign/promotion that you wish to inquire.



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    Please provide a brief description of the food (texture, taste, appearance etc) and upload photos of the food/packaging and the receipt.



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    Please upload photos of the reported matter.



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    Please upload photos of the food and the receipt. For concessionary meal, please let us know if there was any display of green or red tag. It'd be helpful to provide a brief description of the staff who served you (eg. gender, appearance, wear glasses etc).



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    Please upload a copy of your receipt.


    Please provide a brief staff description (eg. gender, appearance, wear glasses etc) and details of the incident eg. specific remarks or gestures.



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    Please upload a screenshot of the error message that you encountered.






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    Please provide us with the 16 digit Kopitiam Card number.


    Use FairPrice App to pay for your meals and earn Linkpoints. Click here to learn how to connect your FairPrice account to your Link Account. If you face linking issues, please upload a screenshot of the error message that you encountered.




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    To protect your account, please update your particulars via rewards.wangcafe.com. Should you face an issue with the update, please provide your date of birth and gender and upload a screenshot of the error message that you encountered.


    Please visit any Heavenly Wang outlet for assistance on the top-up to your card so as to reactivate the expired value. Otherwise, the remaining value will be forefeited once the card has expired.




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    Suggestions will be shared with the relevant department(s) and we'll contact you only if we require more information.


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    Kopitiam Investment Pte Ltd

    1 Joo Koon Circle
    #13-01 FairPrice Hub
    Singapore 629117