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AmbienceFood QualityHygieneService

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Lost and FoundOperating HoursPromotionsOthers

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For urgent Lost & Found matters, please approach the outlet directly for immediate assistance.

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In order for us to assist in a timely manner, it'd be helpful if you could attach a copy of the EDM on the campaign/promotion that you wish to inquire.

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Table / Premise CleanlinessBirds / PestsCutleries

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Incorrect PricingMenu Price

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Return of TraysSafe Distancing

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Staff AttitudeLong Waiting TimeIssuance of HPB QR Code

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App IssuesLinkpoints IssueGeneral FeedbackPayment Issues

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Refund MattersLinking to FairPrice App

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Please provide us with the 16 digit Kopitiam Card number.

Use FairPrice App to pay for your meals and earn Linkpoints. Click here to learn how to connect your FairPrice account to your Link Account. If you face linking issues, please upload a screenshot of the error message that you encountered.

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To protect your account, please update your particulars via rewards.wangcafe.com. Should you face an issue with the update, please provide your date of birth and gender and upload a screenshot of the error message that you encountered.

Please visit any Heavenly Wang outlet for assistance on the top-up to your card so as to reactivate the expired value. Otherwise, the remaining value will be forefeited once the card has expired.

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Incident ReportingMaintenance / Facilities

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Suggestions will be shared with the relevant department(s) and we'll contact you only if we require more information.

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Kopitiam Investment Pte Ltd

1 Joo Koon Circle
#13-01 FairPrice Hub
Singapore 629117